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| last july 23rd i was purchasing my newest washer/dryet set in store at the local best buy. little did i know at the time that overall it'd take 4 visits to the store, 2 delivery dates + 2 phone calls to the 1-866 number to finally be able to sit nearby my new appliances at home. no kidding. for a purchase over that amount??! swear to dear good gawd. ONE OF THE WORSE BUYING EXPERIENCES I EVER HAD. along with greyhound a couple months back, wow, what a year this is.....
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| first strike: charging me 2x "pedestal install" fees while all i really wanted was the installation of both appliances. now how can you charge a pedestal installation when the customer isn't even purchasing a pedestal is a little beyond me. the mysteries of the universe according to best buy, i suppose. also worthy of mention: employee claimed the purchase of new washer hoses + dryer vent wasn't required in order to get both appliances installed, while i'd soon get a harsh reality check that there's absolutely nooo way anything from my invoice would get installed even if i paid for installation but not those extra components.
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| second strike: arrogant main 1st delivery guy barely allowing me to speak over the fuckedupness of my invoice. both appliances arriving with slight defects (but defects nonetheless) so nuh uh, i did not accept them. basically failed delivery attempt. he made me sign some random paper that i was indeed not accepting them, but afterwards just took off without giving me any proof of what had occurred.
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| guess getting water stuck in my left ear while jumping in the pool the day before was sort of a bad omen! if you believe in that sort of thing.
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| third strike: ended up going back to the store right away to figure out what to do next since they'd left me utterly clueless. despite the fact that the employee i talked to was very nice and polite, he mentioned that i had to talk to the manager in order to settle this, and he'd be coming back from vacation in 3 days... info which later turned out to be useless. lost that extra 3 days because of this. [explanation below]
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| fourth strike: took part of my sunday PM to talk with said manager. never expressed any kind of "sorry" about my ordeal. took foreverrr to research my case in a backroom and did not even bother to come back to talk to me afterwards, instead sending one of his employees (as a matter of fact the same employee who'd orginally fucked up my invoice) to inform me that they couldn't do anything about my situation 'til i called their customer service number to reopen my file. UGHHHHH.
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| are we past the number of strikes allowed at this point?? cuz there's more...
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| in the end i called twice at the 1-866 number. they were supposed to call me back to do a follow up, but they actually did the follow up with the local store 4 days later instead. *shakes head* why does anything surprise me at this point?? so, eventually received a call from said local store and talked to yet another employee. learned i had to physically go back in store so they could redo my invoice and reschedule delivery. freakin' hell.
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| now holy sh*t pinch me, my appliances have been delivered this tuesday (after 2½ weeks) without any further hassles:
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| they're not hooked up yet cuz now i have to do it myself since i cancelled all of their installation bullshit.
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| dangit. why it is so freakin' difficult getting decent customer service these days??? already felt bittersweet having to part with my dryer (that was still functional) who's been with me through good & bad ever since leaving the family home. didn't need anything else on top of it. yeah, i emotionally bond with inanimate objects. *shrug*
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| p.s.: btw not that i actually regret my choice of appliances or anything (yet), but tonight i just realized that they were made out of stainless steel and a bit static magnet crazy. *facepalm* why, there goes my OCD for the next 10 years or so. bwahahahahhaha.
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